Billing and Plans
ProLens has four tiers. Billing and plan management lives at Settings → Billing.
The four tiers
- Studio ($299/mo or $2,990/yr) — solo founders and small studios up to 15 people. All dashboard widgets, AI daily briefings, client portals, 1 PSA integration, 12 months of trend history, email support.
- Practice ($599/mo or $5,988/yr) — growing firms 16–50 people. Adds Widget Training, Weekly Pulse, CRM integration, custom branding, 2 PSA integrations, 24 months of history, priority support.
- Firm ($999/mo or $9,984/yr) — established firms 51–150 people. Adds SSO/SAML, API access, unlimited PSA integrations, 36 months of history, dedicated success manager.
- Enterprise (custom) — 151+ people. Custom data retention, security review + SOC 2 docs, custom SLA, sandbox refresh.
Annual billing saves roughly 17% (two months free).
How to upgrade
- Go to Settings → Billing.
- Click Upgrade Now (during trial) or Change Plan (if you're already a subscriber).
- Pick your tier and billing interval.
- You're redirected to Stripe Checkout to enter payment.
- After payment, you're back in ProLens with the new tier active immediately.
Stripe handles the payment securely; ProLens never sees your card number. Tax IDs and promo codes are supported at checkout.
How to downgrade or cancel
Click Manage Billing to open the Stripe Customer Portal in a new tab. From there you can:
- Update your payment method
- View and download past invoices
- Change your plan
- Cancel your subscription
Cancellations take effect at the end of your current billing period. Your data is preserved — features lock but nothing gets deleted. Resubscribing reactivates everything.
The 14-day trial
New tenants get full access for 14 days starting on your first login. A banner at the top of the dashboard counts down the remaining days. After day 14, premium features lock behind an "Upgrade to unlock" overlay; the basic dashboard (KPI tiles + Revenue Trend) keeps working.
See Pricing and Plans for the short FAQ version.