Welcome to ProLens Support
Help, walkthroughs, and answers for ProLens customers and prospective firms.
This is the help center for ProLens, the operational intelligence platform for architecture and engineering firms. Public pages explain what ProLens is, how it works, and how it compares to alternatives. Customer guides and administrator articles require signing in with your ProLens account.
What is ProLens?
A two-minute tour of the product, the audience, and the value.
ProLens vs alternatives
Compare ProLens to spreadsheets, Deltek dashboards, and manual reporting.
Customer guides
Step-by-step walkthroughs for every feature. Sign-in required.
Security
Read-only access, AES-256-GCM credentials, and SOC 2.
Troubleshooting
Common issues and how to resolve them quickly.
Need to talk to a human?
Contact support and we will get back to you the same business day. Customers on the Firm plan and above have a dedicated success manager.