Frequently Asked Questions
Short answers to the most common ProLens questions.
Is my data safe?
Yes. All data is encrypted at the field level with per-tenant keys before it reaches our database. Credentials use AES-256-GCM envelope encryption, every data access is logged, and our staff cannot access your tenant without explicit permission. The full answer lives in Security.
What does read-only mean?
ProLens only reads from your integrations. We do not write, edit, or delete anything in your PSA, CRM, or accounting system, ever. The worst case for an outage is "the dashboard goes blank for a while." The worst case for a write integration would be corrupted records. We chose the first failure mode.
Which platforms are supported?
Live today: Productive.io. In development: BQE Core, Deltek Vantagepoint, Deltek Ajera, Harvest, Unanet AE, BigTime. Tell us which platform you use from Settings > Connections and we will email you the moment it is ready. See Integrations.
How is ProLens priced?
Four tiers (Studio, Practice, Firm, Enterprise) billed monthly or annually. Annual saves about 17%. Full details in Pricing FAQ.
Is there a free trial?
Yes. 14 days of full access, no credit card required. Every feature is unlocked during the trial.
Does ProLens use AI?
Yes, Anthropic's Claude. AI generates daily insights per domain. All client/project/people names are tokenized before leaving ProLens so the AI never sees real names.
Does ProLens cover AI cost?
Yes. There is no per-token billing or hard usage cap on scheduled jobs. Manual refresh is rate-limited to three per widget per day.
How often does data refresh?
Live data refreshes every 15 minutes. AI insights refresh once daily on a morning schedule.
How do I cancel?
Settings > Billing > Manage Billing opens the Stripe Customer Portal. Cancel from there. Cancellations take effect at the end of the current billing period. Your data is preserved; features lock but nothing gets deleted.
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