Pricing FAQ

ProLens has four tiers, billed monthly or annually. Annual billing saves roughly 17% (two months free). For per-feature breakdowns and an ROI calculator visit prolens.io/pricing.

The four tiers

• Studio ($299/mo or $2,990/yr) - solo founders and small studios up to 15 people. All dashboard widgets, AI daily briefings, client portals, 1 PSA integration, 12 months of trend history, email support.
• Practice ($599/mo or $5,988/yr) - growing firms 16 to 50 people. Adds Widget Training, Weekly Pulse, CRM integration, custom branding, 2 PSA integrations, 24 months of history, priority support.
• Firm ($999/mo or $9,984/yr) - established firms 51 to 150 people. Adds SSO/SAML, API access, unlimited PSA integrations, 36 months of history, dedicated success manager.
• Enterprise (custom) - 151+ people. Custom data retention, security review and SOC 2 docs, custom SLA, sandbox refresh.

The 14-day trial

New tenants get full access for 14 days starting on their first login. Every feature is unlocked, including ones that require higher tiers in the paid plans. No credit card required to start. A banner at the top of the dashboard counts down the remaining days. In the last three days the banner turns amber; on the final day it turns red.

What happens after the trial

If you do not upgrade by day 14, the trial expires. From that point:

Still available (basic dashboard):

• KPI tiles (data only, no AI annotations)
• Revenue Trend chart
• Team Utilization (by-person view)
• Settings

Locked behind an Upgrade to Unlock overlay:

• All AI features (insights, narratives, KPI annotations, Widget Training)
• Client portals
• Revenue Pulse, AR Aging AI narrative, Market Conditions
• Dashboard customization
• Weekly Pulse

Locked widgets still render, with a blurred preview so you can see what you are missing, plus an upgrade CTA. The data behind them is preserved; subscribing reactivates everything immediately.

After cancellation

Same behavior as an expired trial. Your data is preserved. Premium features lock. Resubscribing through Stripe's Customer Portal reactivates everything immediately.

Payment failures

Past-due subscriptions get a 14-day grace period:

• Days 1 to 7: full access continues, warning banner appears
• Days 8 to 14: premium features lock, urgent banner
• Day 15 and after: degraded to basic tier (same as canceled)

Three dunning emails (day 0, day 3, day 7) each include a direct link to update your payment method.